How can we help you?

If your website is modified in a custom way, for example you modified 10-15 files with SFTP or GIT methods as you wanted completely different layout and features then you will need to make sure you either know how to maintain such website yourself or that you have a developer or a team who is capable of maintaining your website. Skills that are likely required include AngularJS, SASS, LESS, HTML, CSS, Semantic UI and Image manipulation.

Once you website is custom modified it will be either skipped from updates fully or partially. For more information on how the updates work with custom modified websites please refer to the following blog post here. You can hire your own developers or work with Thrinacia dedicated development team to maintain your website. Please contact sales@thrinacia.com for pricing and workflow information on custom development.

Please note that none of the subscription plans we offer include custom development support. Custom development is whenever for example you are needing layout drastically changed, a new feature developed such as REST API extension or some page content fixed by engineer or developer. As such requests can result in considerable time being spent by person doing the work they are not part of any subscription plans we offer.

Subscription plans (depending on the selected Tier) include Slack chat, email and ticketing system support which can help you with support issues such as how do you upload image into certain area or how you do certain things in the system. Plans also include access to the core system, instance hosting, backups and monitoring as well as response to emergency incidents and everything else outlined in the plan package.

For custom development needs, if you are not familiar with HTML, CSS, Image manipulation, SASS or AngularJS it is best to seek help externally from other developers or from dedicated Thrinacia development team. Such work tasks are billed separately from the base subscription plans and you can email sales@thrinacia.com for more information on pricing and workflow.

No we don’t store any credit cards on any of our systems. We use Stripe exclusively to process all payments. Stripe will store the credit card on their end only (not ours) and tokenize it.

We will only see a token and last 4 credit card digits which we can then use to invoke the charge when needed. We utilize the same method across all of our systems to keep everything consistent. This method is fully PCI compliant. Stripe is very secure and handles high volume of payments.

We try to automatically bill the credit card you have on the subscription plan every month in order to renew your subscription. If such payment fails due to the credit card declining the charges for example, we will then perform the following:

• Send you automatic email notification letting you know that credit card you originally signed up with could not be billed and that you need to provide another credit card or fix existing one
• If there is no response within 48-72 hours from when last declined payment email notification was sent then system will automatically stop and archive your website
• Website will be permanently purged and removed from the archives if there is no response in 3 weeks since last notification in regards to declined payment was sent

Please note that there is a one time restoration fee ($100 USD) which will need to be authorized first and charged if you need to restore your website from the archives, assuming that we still have the website in the archives. You will also have to pay overdue charges from previous months that were not paid if there were any. Past 3 week period we will likely not have the archived website nor any of the data anymore.

Yes. You can prepay for 6 months or 1 year in advance. Let us know if you want to use prepay method. You will need to make sure you have account setup in order for us to activate prepaid subscription feature for you.

If you don’t prepay we will bill your credit card every month automatically. This is the default payment mode when you sign up for the subscription plan for the first time.

Thrinacia uses tiered support level system. The support levels are as defined as follows:

• Tier 1 – Phone, Dedicated Slack Chat, Google Meet/Zoom, Email and Issue Tracker Support. High Level Priority Response.
• Tier 2 – Email Support Only. Basic Level Priority Response.

Dedicated Slack Chat support includes realtime chat support on Slack network with development/support teams and screen sharing through Google Meet/Zoom. Such support must be allocated in advance per each account. Phone support includes support via voice phone call and such requests should be scheduled in advance.

All Website UI Customizations are handled as described in the blog post here. Thrinacia allows for either full or partial exclusion methods to be used at this time.

Please follow this tutorial for a detailed instructions on how to revert your custom pages to default templates or their default state.