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What are the different support levels in Thrinacia?

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What are the different support levels in Thrinacia?

Thrinacia uses tiered support level system. The support levels are as defined as follows:

  • Tier 1 – Phone, Dedicated Slack Chat, Google Meet/Zoom, Email and Issue Tracker Support. High Level Priority Response.
  • Tier 2 – Email Support Only. Basic Level Priority Response.

Dedicated Slack Chat support includes realtime chat support on Slack network with development/support teams and screen sharing through Google Meet/Zoom. Such support must be allocated in advance per each account. Phone support includes support via voice phone call and such requests should be scheduled in advance.