What is considered custom development and what is included with my subscription plan?

Please note that none of the subscription plans we offer include custom development support. Custom development is whenever for example you are needing layout drastically changed, a new feature developed such as REST API extension or some page content fixed by engineer or developer. As such requests can result in considerable time being spent by person doing the work they are not part of any subscription plans we offer.

Subscription plans (depending on the selected Tier) include Slack chat, email and ticketing system support which can help you with support issues such as how do you upload image into certain area or how you do certain things in the system. Plans also include access to the core system, instance hosting, backups and monitoring as well as response to emergency incidents and everything else outlined in the plan package.

For custom development needs, if you are not familiar with HTML, CSS, Image manipulation, SASS or AngularJS it is best to seek help externally from other developers or from dedicated Thrinacia development team. Such work tasks are billed separately from the base subscription plans and you can email sales@thrinacia.com for more information on pricing and workflow.