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Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.
How can I force post processing capture to always go through?
If your website has campaigns which are in post processing mode (funds captured and processed after campaign has ended) then by default post processing will stop if there is any failed credit card pre-authorizations and wait for approval from campaign creator or website administrator before it can resume.
However you can force post processing to always continue regardless of the failed credit card pre-authorizations and thus not requiring any campaign creator or website administrator intervention by enabling the option called “Always Capture Funds” under Administration Panel -> Portal Settings -> Campaign Settings as shown below.
How does payment processing work on Thrinacia Reach?
Thrinacia Reach uses Stripe for all payment processing. Stripe is a payment processing provider available in many countries worldwide.
Signing up with Stripe is very easy to do. You just need to have valid Bank Account for deposits and you can setup account within minutes. Thrinacia Reach will prompt you to setup Stripe account or sign into existing Stripe account under Funding Step for the campaign as per screenshot below.
Once you click “Connect with Stripe” button you will see Stripe account form (as per screenshot below) that needs to be filled out if you don’t have existing Stripe account. Once this form is filled out with your bank account information and you are connected (as depicted in above screenshot) then you can submit campaign for live launch.
What is Thrinacia Atlas and how it works?
Thrinacia Atlas is our core infrastructure solution for running full CrowdFunding platforms or websites. Atlas is reliable, highly scalable and proven Enterprise SaaS CrowdFunding Engine powering thousands of various CrowdFunding websites worldwide.
It allows you to run your own white labeled CrowdFunding website or access its functionality from other websites or applications via CrowdFunding CORS compatible REST API provided with each subscription instance.
What types of campaigns can I host with Thrinacia Reach
You can use either All or Nothing (AoN) or Keep it All (KiA) campaigns with Thrinacia Reach. You can decide which type of campaign you want when you create it.
All or Nothing campaigns are post processed. This means the actual processing of raised funds (i.e. collecting charges) is done after a 5 day interval. Keep it All campaigns use immediate processing (i.e. collection of funds is done at point of contribution). With both methods payments go directly to your Stripe account.
When campaigns are post processed (All or Nothing mode) you also have a choice to either continue with campaign or abandon the campaign. If the campaign is abandoned then funds will be automatically returned to the contributors. In Keep it All mode funds are immediately collected and need to be returned via Stripe user interface to contributors in case you decide to back out of the campaign.
What is Thrinacia Reach and how it works?
Thrinacia Reach is our separate service which allows you to create your own advanced crowdfunding campaigns and host them on your own website via simple HTML widget code we provide. There is no monthly fees or charges and campaigns are free to create and use.
There is no limits on how many campaigns you can create and host. Thrinacia Reach is 100% free to use. Thrinacia does not charge any fees. All credit card processing fees are separate and directly payable to Stripe.
Thrinacia Reach is available worldwide in any country supported by Stripe and there are over 100+ currencies supported that you can use for your campaigns.
How can I force campaigns to stay in Approved status after they are being edited?
If you need to keep campaigns in “Approved/Running” status instead of them being auto reverted to “Being Edited” status whenever they are being edited, then you can do that by using option called “Keep Campaign Status” that can be found under Administration Panel -> Portal Settings -> Campaign Settings.
How do I change the duration of the notification messages?
The time duration for messages being shown is 30 seconds by default. You can modify the value in the code if you wish to do so. However you would need some basic development knowledge for this.
You would need to follow the steps detailed in this blog post for the full development process.
In src/scripts/app.js, at around line 430, you should find code that looks like following
$rootScope.hideFloatingMessage = function() {
$timeout(function() {
$rootScope.removeFloatingMessage();
}, 30000);
}
Change the number 30000 to another number you wish. The unit here is milliseconds. After that, follow the blog post above to deploy changes to your production website.
How do I change my Campaign URL?
Once the campaign is created it will be assigned a pre-generated URL slug based on campaign name.
If you later change your campaign name the URL slug will not automatically change because there is a danger that such URL slug could be published elsewhere externally already by someone else (like for example in a tweet by someone) so link will not work if it URL slug changes.
However if you need to change URL slug or path for campaign manually you first need to make sure custom path option is enabled. You can do this by going to Portal Administration panel, then Portal Settings and then Campaign Settings. Under that tab, please make sure that option called “Allow Custom Path” is checked and save the settings.
Now the campaign path becomes changeable within the campaign creation process on “Basics” step as shown below. Either Website Administrator or Campaign Owner/Manager can change the campaign URL slug or path by setting it to anything they want and saving the campaign.
Still have questions?
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