How can we help you?

If you update the Stripe keys on your platform, this could potentially affect the current campaigns that you have created before the update. There is a popup that explains this when you click on the save button in the payment settings page:

This will only apply to particular scenarios. You will not have to create a new campaign if you are using Direct Transactions ON, and switch to Direct Transactions OFF. This will not matter if you are in Live or Test mode or switch from Live to Test mode. Any other instance, it is recommended that you re-create the campaign if you want it to be running correctly after updating the Stripe keys.

Are you having issues with processing transactions on the platform, and currently in Live mode? If you do not know the issue with transactions on your platform, Thrinacia support can help you debug this. In order for us to help you, we would need the following:

1. Access to your Stripe/PayPal account

You can provide us access to your Stripe account via team member. To do this, log into your Stripe account –> click on settings –> go to the Team and security section in the settings page, and click on Team –> click on New member –> check the Administrator box and add the following email: dev@thrinacia.com

If you are using PayPal, you will need to follow these steps to add us as  a team member: https://www.paypal.com/us/smarthelp/article/how-do-i-add-users-to-my-paypal-account-faq1605

Please add the same email address: dev@thrinacia.com.

2. Access to a live campaign & account to test with

We would need to test the transactions using a live campaign and account that has a live credit card for pledging to a campaign. If you do not have an account that we can use on the platform with a saved credit card, you can phone us via our contact page to provide information we need.

3. The steps you took to get this error

We need to know how the error occurred, what steps that were taken to receive the error, the operating system that was used including the version, and the browser that was used including the version.

Once we receive the above information, we can begin testing the transactions to further help you debug what issues are occurring on your platform and solve the problem for you. Please send such information to support@thrinacia.com or open a support ticket in nexus.

Project creators or campaign managers can get the funds in two ways as explained below.

1. Automatic funds distribution between project creator and website operator

In this instance project creator connects their own Stripe account to the campaign they are creating under “Funding” step of the creation process. Stripe will then handle automatic fund distribution between the website and project creator based on the set percentage in the portal administration panel.

2. Manual funds distribution between project creator and website operator

In this instance project creator will not see the “Funding” step at all. All funds will go into single Stripe account configured in the portal administration panel and website operator will need to distribute funds manually. To turn this feature on, please refer to the “Direct Transaction” option as per link below.

https://www.thrinacia.com/blog/post/introducing-direct-transactions

Yes, 100%. Even though Atlas front-end Web UI runs as SPA (single page application) written in JS, everything built is SEO friendly. You have full control of meta tags and other page tags and can set these from Administration Panel for your Website.

When content is served to the search robot, like Google, Yahoo, Bing, etc. for indexing it goes through pre-rendering on the backend and then it’s served as rendered content back to the search robot.

Note that recently however Google has been getting better at understanding Javascript content, so backend rendering is not even needed for Google Bot any longer.

NOTE: If you are hosting the front-end UI on your own server, using the WP plugin or Widget on external website you may run into issues with meta tags not showing in systems like Facebook or Twitter.

In these cases you may need to add pre-rendering capability to your system or add such meta tags to the main page serving the widget on external website (unless it’s added automatically).

When you use our systems pre-rendering is enabled automatically and you don’t need to worry about it, this is just in those cases where you are doing hosting yourself. You can email us at support@thrinacia.com for more information if you are seeing issues.

In some business cases you may need to disable online contributions via payment gateway such as Stripe and add contribution message instead.

This can be accomplished through steps illustrated below.

1. Go to Admin Dashboard
2. Click on Portal Settings
3. Click on Campaign Settings
4. Go to option called “Online Campaign Contributions” and toggle it OFF
5. Provide contribution instructions including any links in “Contribution Instructions” field

These modes control how the contributor wants to show their information on the backer list.

1. Regular means that contribution information will be shown in full.

2. Partially Anonymous means that contribution information will be shown partially (only first name and first letter of last name will be shown).

3. Fully Anonymous means that first name and last name of the contributor will be fully masked out or hidden.

Any type of CrowdFunding campaign can be created and run from Thrinacia Reach on your own website.

Some of the types include continuous (never expires) campaigns, time based campaigns with specific start and end dates, All or Nothing, Keep It All, flexible, fixed funding and other types of campaigns.

Campaigns can be towards a presale of new product or service, fundraiser, donations, raising funds for tv show, film, game and so on. There are many campaigns utilizing Thrinacia Reach to raise funds for their causes.

There are no fees for using Thrinacia Reach. We are providing the service free of charge to you because we want to help users raise money for their causes and help us better evaluate our new products.

Again, your campaigns are 100% free to create and use with Thrinacia Reach.

There are payment processing fees directly payable to Stripe from you as project creator or merchant. Thrinacia Reach does not get any of these fees, but Stripe does.

If you wish to remove Thrinacia Logo or Branding and further customize the look and feel of the widget and other aspects of the website or campaign then you will need to use our paid Thrinacia Atlas product. Please click here for more information on the Thrinacia Atlas.

You need Stripe account to use Thrinacia Reach, so please sign up with Stripe before or after you create your campaign. Funds will go directly to your Stripe account and then Stripe will deposit them into your own bank account connected to your Stripe profile.

You can get more information about Stripe by visiting this page: https://stripe.com.

Your contributors or backers using credit cards to contribute will not incur any fees at all ever.

Signing up with Stripe is very easy to do and takes minutes. To learn more about how payment processing with Stripe works on Thrinacia Reach please visit the following link below.

https://www.thrinacia.com/faq/post/how-does-payment-processing-work-on-thrinacia-reach