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Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.
Is there a way to disable public lookup when composing messages?
Yes there is an easy way to do this. Simply navigate to the Admin Dashboard -> Website Settings.
Then go the following option “Enable public user search and message composition”. Make sure it is disabled as shown in the screenshot below and save settings. This will disable the user lookup completely from both Web UI and REST API.
What type of Stripe accounts are you using and what is the payment flow?
Atlas uses Stripe as the payment gateway. If you would like to receive funds on the platform, you will need to set up a Stripe account and connect it to the platform.
When creating a Stripe account, you will need to only create a Standard Stripe account. Atlas does not accept or use Express, or Custom Stripe accounts. You can learn more about creating a Stripe account by reading the following: https://www.thrinacia.com/blog/post/creating-stripe-account-for-your-thrinacia-atlas-crowdfunding-website
If you would like to know more about the different Stripe accounts, you can read the following Stripe article: https://stripe.com/docs/connect/accounts
When using the Standard Stripe accounts, as used with Atlas, the charges that will be used are direct charges. You can learn more about direct charges by reading the following: https://stripe.com/docs/connect/direct-charges
As you can see, below is the flow of money between your platform account, and the campaign creator account:
As you can see, Stripe charges the campaign creator account when taking transaction fees.
For more information regarding Stripe payments, please contact Stripe support.
What Stripe accounts are used and what is the payment flow?
Atlas uses Stripe as the payment gateway. If you would like to receive funds on the platform, you will need to set up a Stripe account and connect it to the platform.
When creating a Stripe account, you will need to only create a Standard Stripe account. Atlas does not accept or use Express, or Custom Stripe accounts. You can learn more about creating a Stripe account by reading the following: https://www.thrinacia.com/blog/post/creating-stripe-account-for-your-thrinacia-atlas-crowdfunding-website
If you would like to know more about the different Stripe accounts, you can read the following Stripe article: https://stripe.com/docs/connect/accounts
When using the Standard Stripe accounts, as used with Atlas, the charges that will be used are direct charges. You can learn more about direct charges by reading the following: https://stripe.com/docs/connect/direct-charges
As you can see, below is the flow of money between your platform account, and the campaign creator account:
As you can see, Stripe charges the campaign creator account when taking transaction fees.
For more information regarding Stripe payments, please contact Stripe support.
How do I email all the backers of a campaign?
This post will show you how to notify all your backers of a campaign.
Step 1:
Go to your campaign manager by clicking the top right corner icon and choosing “My Campaigns”.
Step 2:
Pick the campaign you want to email all backers and click the “Manage Updates”.
Step 3:
Press “Add Update” and then fill in the title and body with what you want to tell your backers. In the “Who should see this?” dropdown choose the “All backers” option.
Step 4:
After you have the title and body to how you want it press the “Save” button. It will now show your newly created update. Once you confirm this is what you want to send you can press the “Publish” button. Now that it is published it can be seen on your campaign page.
Step 5:
Now just press the “Notify Backers” button and it will email all your backers with your newly created updated.
Why is website administration panel not accessible from Atlas Demo website?
For security reasons we do not allow access to admin panel from the demo website. Demo website is to be used for demonstration purposes so other users can see what a general website looks like.
If we gave admin panel access to public on demo website then anyone could change how it looks like or significantly alter its behavior which could confuse other users seeing the demo.
Once you subscribe to free trial or to any of our other plans you will get full access to the administration panel for your own website. Note that you can still however try the campaign creation and other features on our demo website.
How can I make custom modifications to Thrinacia Atlas WordPress Plugin?
This answer will explain how the development workflow works if you would like to make custom changes to Thrinacia Web UI delivered via Thrinacia Atlas WordPress plugin.
The development workflow for the Thrinacia Atlas WordPress plugin is very similar to the Web UI development workflow. Make sure you have a local version of your site with gulp installed. You can view our tutorial on doing this here HERE
Once you have a local version and gulp installed, to make any of the changes you will first want to change directory to the “src/” folder. After all your changes are complete you will have to package it using gulp. To do this for the WordPress plugin run this command in your terminal when inside the “src/” folder:
gulp build-plugin --path [path-to-folder]
You will need to replace the [path-to-folder] with the location you want all the files to be packaged. All the packaged files will have to be placed in the “angular” folder in the “thrinacia-atlas” plugin folder.
You can make [path-to-folder] be the angular folder in the “thrinacia-atlas” folder or you can point it anywhere you like and then copy the files over if you like.
If you are copying over the files you can delete everything in the angular folder except your “app_local.js” and then move all your files over. Once this is done you can check your site to see the changes.
Either method works. For example if you want the files to be put into a new folder where “angapp” and “src” are located all you would have to do is make the [path-to-folder] be “../plugin” without the quotes. It will then create a folder called plugin with all the files inside it so you can copy these files over to the target location.
How do I hide the Sign Up/Log In button
If you would like to remove the sign up/log in button on your platform, this can be done via CSS.
First, it is best to learn how to add custom CSS to your site by reading the following article: https://www.thrinacia.com/blog/post/tips-on-customizing-your-thrinacia-atlas-instance-via-simple-css-js-code
You can use this CSS selector to target the sign in button specifically:
#nav-wrapper div.nav-main-right.right.menu > a {
display: none;
}
You also might need to add some padding once the button is hidden, you can add this to restore the padding to search bar if needed:
#nav-wrapper div.nav-main-right.right.menu > .search-item {
padding-top: 1.8em;
padding-bottom: 1.8em;
}
Do you offer training sessions for business organizations or individuals?
Yes we offer paid training sessions for business organizations or individuals who feel that they read our tutorials but still may need some training for other reasons. You can purchase training time in 1 hour increments with 2 hours being minimum training time you can purchase.
Each training session will involve speaking directly with our platform engineer and sharing our screen with you remotely. We can also connect remotely to your computer if needed. We offer introductory sessions as well as more advanced topics.
To purchase and schedule training session please email us or submit request from our contact form via our website. We will get back to you promptly on cost of the training and schedule.
Still have questions?
Can’t find the answer you’re looking for? Our support team is here to help.
Contact Support