How can we help you?

By default, when you receive your new Atlas white label Crowdfunding website, the campaigns that are created will have to be manually approved. You have 2 options for approving campaigns:

Option 1. Manually approving campaigns. You can do this by logging in as a portal administrator. Once logged in, go to the administrator dashboard and click on the campaigns tab.

In the campaigns tab, you can view all of the campaigns that are created on the platform. To approve the campaigns, navigate to the status column, and click on the dropdown menu for the campaign that you would like to approve. In the dropdown menu, click on Approve/Running to approve the campaign.

Option 2. Auto approving campaigns. To auto approve campaigns, you must be logged in as a portal administrator. Go to the administrator dashboard, and click on the portal settings tab, then click on the website settings option.

Scroll down to the section called “Auto Approve New Campaign” check the box, and remember to save the portal settings at the bottom of the page.

If you are ever experiencing issues with the loading time on your site, you can send an email to support@thrinacia.com. We will ask you to provide a HAR (HTTPS Archive Format) file, which will help us better understand the site performance. You can download this file from any browser. We will be explaining how to do this on Chrome.

1. Open an incognito window for your Chrome browser, and paste the URL that has a slow loading time.

2. Right-click on the page, and choose the ‘inspect’ option.

3. Click on the network tab.

4. Toggle the recording ON. You will know that it is recording when you see that the button is RED.

5. Check the preserve log box.

6. Reload the page. Make sure that you do not close the options that appeared when you clicked on the inspect element in #2.

7. After the page has loaded, right-click on the area that shows the table of the different requests that were made, and choose the option to ‘

You can then share the HAR file that was downloaded, and we can further help with and site loading speed.

You can use the bank form feature to collect banking information from campaign creators in order to transfer funds via manual bank transfer. To turn on the feature, log in as a port admin. Next, go to the admin dashboard and click on the portal settings tab, then on payment settings. Scroll down to the bank from toggle as per the screenshot below:

Once you turn this toggle ON and save the settings, you will see the following:

Make sure that you are creating a new campaign once the toggle is turned on, or you will not see the above UI’s.

This will allow your campaign creators to save bank transfer information. Then you as platform owner (if you used direct transactions with no stripe connect) would know which bank account to wire money to since the bank information was saved by campaign manager under that campaign.

When extending campaign that finished funding you also need to make sure you change status of such campaign to “Approved/Running”. If you do not and status remains in something else like “Funding Complete” then button for contributions will remain being greyed out.

The “Exclude Shipping from Funded Amounts” option will only display the funded amount when contributors are choosing rewards. You can set a shipping amount for the reward when creating a campaign. When this option is not checked off, by default, the shipping amount is included in the total funding amount raised. To only display the amount funded in for the total amount raised (not including shipping costs) in the campaign, you can check off the “Exclude Shipping from Funded Amounts”.

No, Thrinacia does not host or provide inbound email services or email inbox with the SaaS plan as we feel there are lot of email service providers which have excellent mail functionality out there.

If you  however, point your domain name to our name servers, we will host the website under the provided custom domain name and also ensure correct MX records for your mail provider are specified in the target DNS zone. Note that you will have to provide the MX records and email provider so that we can set it up.

When you are using marketplace mode (direct transactions OFF located in the payment settings) then your campaign creators will be forced to connect a Stripe account to the campaign.

Campaign creators can be either individuals, or businesses, it does not matter. As you can see from the below screenshot, this is the form that the campaign creators will need to fill out to connect the Stripe account:

From the type of business section of the form, you can choose to be an individual or an organization from the dropdown menu.

Make sure that if you are an individual that you follow the instructions given from the form. If you do not have a website, you can use your personal social media account for the business website field. In addition, you can use your personal information for the home, and business address, and can add your name for the credit card statement, along with your phone number.

To cancel your subscription before your 14 day trial is over or at any other time, please email us at: cancel@thrinacia.com, otherwise you will be billed for your plan on a monthly basis, with first payment starting after your 14 day free trial is finished.