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Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.

How do I update the page title on Thrinacia Atlas website?

You can update the page title as shown in the tab of the browser by going to the Administrator dashboard –> click on the pages tab –> locate the page that you want to change the title for, and click edit –> change the field that says “page title”, and remember to save by clicking on the green “save changes” button at the bottom of the page.

Can the transaction fee change while the campaign is running?

Yes, you can change transaction fee while the campaign is running.

To change the transaction fee for all contributions make sure that the post charge setting is enabled for such campaign already. You can adjust the transaction fee per campaign in the campaign settings or globally on the payment settings.

If your campaign is on the direct charge mode, then only the new contributions will reflect what the transaction fee is currently adjusted to.

Can donations be limited to a single region?

At this time donations or contributions cannot be restricted or limited to a single physical location/region. However this is something that can be custom implemented if needed.

How can I prevent payment fraud on my Crowdfunding platform?

Learn how to prevent payment fraud.

To learn how to prevent payment fraud, please read this blog article.

How can I receive remote SSH access?

If you are using the Scale plan as per our pricing page here: https://www.thrinacia.com/atlas/pricing you can see that you will receive remote SSH access. In order to receive the remote SSH access, you will need to contact support@thrinacia.com or create a new ticket with the request.

How do I receive GIT access?

If you are a developer and would like to receive GIT access, you will need to first be using the Experiment plan or higher as per our pricing page here: https://www.thrinacia.com/atlas/pricing

Once you are using the appropriate plan, you can either create a support ticket in nexus.thrinacia.com or send an email to support@thrinacia.com providing your public SSH key in OpenSSH format. We can then grant you access to your GIT repository so you make changes to the site via GIT.

Please note, if you are making any updates to the front end source code and you do not want your customizations to be overwritten by our automatic updates, you will need to request to be excluded from the automatic updates.

Can I make changes to my Thrinacia Reach campaign once launched?

Yes, if you would like to modify your Thrinacia Reach campaign after launching, you have the ability to do so.

Yes, if you would like to modify your Thrinacia Reach campaign after launching, you have the ability to do so. If you would like to update rewards, however, you would have to do so before any contributions are made to the campaign.

What are the different places where you can set transaction fees?

There are 3 different places where you can set the transaction fee for your particular Crowdfunding purposes, and override other transaction fee settings.

Note that only the administrator can see the transaction fee settings unless you allow campaign creators to set the transaction fee.

Option 1. Payment settings: You can set the transaction fee for all campaigns that are running on the platform in the payment settings area.

Transaction fee section in the payment settings area
Transaction fee section in the payment settings area

You can find this section by logging in as a portal administrator, going to the administrator dashboard, click on the portal settings tab, then on the payment settings option. This will by default set the transaction fee for each campaign created, and charge a percentage of each donation to the campaigns on your platform.

Option 2. Campaign raise modes: You can override the Transaction fee that you set in the payment settings if you would like to charge a different transaction fee for the campaign raise modes.

Campaign raise mode section
Campaign raise mode section

You can find the transaction fee setting for the campaign raise modes by going to the administrator dashboard, click on the portal settings tab, then on the campaign settings option. Scroll down to the Campaign Raise Modes section, and add the transaction fee that you would like to set for the particular raise modes.

Option 3. Campaign percentage fee: You can set a percentage fee per campaign, and override all other transaction fee settings including the payment settings transaction fee, and the raise mode transaction fee settings.

Campaign percentage fee settings
Campaign percentage fee settings

To add the per campaign percentage fee setting, go to the admin dashboard, click on portal settings tab, then click on the campaigns settings option. Scroll down to the Campaign Percentage Fee section to enable the per campaign percentage fee.

When enabling the per campaign percentage fee, you can add the percentage fee in the Basics step of the campaign creation steps as shown below.

Campaign percentage fee section in the campaign creation steps
Campaign percentage fee section in the campaign creation steps

As you can see, there are several options for the percentage fee that you charge to your backers and campaign creators on your Crowdfunding platform.

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