How can we help you?

No, only the name of a contributor is publicly viewable on the campaign page.

• Campaign creators can view information, (i.e. name, email address, telephone number) of those users who have contributed to their campaign.

• Site administrators can view information, (i.e. name, email address, telephone number) of all of the users on the site.

• When Auto Approve New User is enabled: after a new user signs up for the site that user instantly has access to the new account, (no verification email is sent).

• When Auto Approve New User is disabled: after a new user signs up for the site a verification email is sent to that user’s email address. The user must follow the link in the email to gain access to the new account.

You can give another user administrator access by logging into your site and following these instructions: In the MyDashboards panel go to Administration > Users, and then click Edit beside the user that you would like to make an administrator. Once you are on the user’s profile page click on the Set as Admin checkbox and then click on the Apply Changes button.

When you enable the direct transaction mode from admin Web UI panel all funds, (minus the Stripe charged fees) are distributed to the site owner’s account. When the direct transactions are enabled the Funding step is removed from the campaign creation.

In non direct transaction or default mode, campaign creator will need to connect their own stripe account to the system under funding step. System will then automatically distribute funds between site owner and campaign creator/manager based on set portal percentage.

There are no hidden costs. The only additional costs that we charge is for any custom development work that is specifically requested by clients.

Thrinacia’s team will estimate the hours needed to complete custom features and provide clients with a quote. Please see custom development work for more information.

Our standard support staff is available between 8AM-4PM PST Monday-Friday. Our emergency only support is available during off hours.

No, Thrinacia only offers monthly subscription payment options at this time. Thrinacia is a SaaS (Software as a Service) solution which comes with the dedicated REST API Backend and Web UI Frontend. It includes software updates, backups, monitoring, high availability, scalability and myriad of crowdfunding features. It is a turnkey solution.

Custom plans are tailored to your needs. We will provide you with a price once we have a chance to assess exactly what you are looking for.