How can we help you?

Yes, offline donations can be accepted. Site administrators are able to update campaigns with offline contribution information.

Yes, the site administrator can upload the tax form to the site and customize the email notification to include the attached form.

Here is a tutorial that covers email notifications: Portal Admin – Portal Settings Tutorial

Yes, there is a My Messages tab in the My Dashboard panel that campaign managers can access. Campaign managers are able send and receive messages through the My Messages page. Here is a tutorial that covers this: Campaign Management, Contribution Management and Message Center – Tutorial.

Yes, this is easily accomplished with Thrinacia’s backend administration tools. Here is a tutorial that explains how this can be done: Introducing Direct Transactions. 

Thrinacia uses Mandrill and SendGrid networks to send outgoing emails through our own accounts directly. Thrinacia maintains an excellent reputation and deliverability rates.

In the future these services will become more open to customers who want to be able to use their own accounts with their website.

Backup sets are spread around the globe, also our infrastructure spans multiple physical locations and data centers. In case of large disaster, services will try to auto migrate over to next geographical region. If this is not possible then a manual recovery process would take place.

Intrusion detection is part of the network security. Our network administration team monitors and audits all servers using internal security protocols.

Thrinacia has a system that monitors all websites.  Notifications are sent to network administration staff so they can investigate if there is a problem. Notifications are not sent to customers; however, clients can always subscribe to notification service such as Pingdom if they wish to receive alerts themselves.