How can we help you?

Every Fabric Enterprise licence includes:

• Complete Next.js reference frontend source
• Compiled, signed backend runtime containers for approved Enterprise deployments
• Access to Fabric’s documented REST APIs and webhooks
• Versioned releases and security updates during the active annual licence term

Enterprise customers may modify the supplied frontend or replace it with a custom application. The backend and API implementation are not provided in source form.

Yes. Managed SaaS customers receive complete Next.js reference frontend source and may modify it for branding, layout, workflow, and other customer-facing requirements.

Managed SaaS customers continue to use the Thrinacia-operated backend through the Web UI, REST APIs, webhooks, and supported integrations.

Fabric includes complete Next.js reference frontend source for current Managed SaaS and Enterprise customers.

Customers may inspect, modify, build, and deploy the supplied frontend. They may also replace the reference frontend with their own custom web or mobile application that integrates with Fabric through the documented REST APIs and webhooks.

Fabric’s backend and API implementation are not distributed in source form.

The campaign revisions toggle is designed to allow admins and campaign managers to update the campaign while it has already started. The toggle, however, can cause issues with the campaign among other features on the website due to its complexity.

We warn anyone who decides to use this toggle and would recommend that if you run into any minor issues on the platform, to turn this toggle OFF and see if it will fix it.

If you would like to learn more about our REST API and explore the REST API v1 docs, please refer to the following link: https://www.thrinacia.com/docs/api/redoc

If you decide to use the Post Charge for Keep it All (KiA) funding mode, the transactions will not be triggered until the end date of the campaign has been reached. It will then go through the same process as explained in this article here.

You may be trying to update the language or some translations on the platform. When doing so, you will need to be following the steps as described in this article here: https://www.thrinacia.com/blog/post/thrinacia-translation-using-angular-translate

After following the steps, you could be running into some issues. Before consulting with Thrinacia Support, it is best to check the following:

• Syntax: When updating the translations, you may run into issues with the syntax. Use a text editor that will detect syntax errors so you can quickly fix the issue.
• File Name: When making changes to specific JSON files, make sure that the file name is the exact same as the original. For example, if the file name that you are editing is called campaign-page.json you will need to keep that same exact file name.
• Check the app_local.js: You will need to check this file to be sure that it is referencing the correct folder for translations on the platform. This is also mentioned in the article above.

If everything is correct as per the statements above, then it is best to contact support@thrinacia.com if you are not seeing the correct translations.

Yes, you can update the reward prices when you are running a campaign. If there are already backers on a particular reward, you cannot update the reward prices as a campaign manager, but you can update the prices of the reward if you are an admin.