Support Center

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Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.

Can I use custom EV SSL certificate with Thrinacia Atlas?

Yes, you can use custom EV SSL certificate issued by another provider with Thrinacia instead of the new SSL certificate we provide. However as this EV SSL certificate was not provided by us, we would need to bill such setup time on an hourly basis, separate from monthly plan.

Setup time for custom EV SSL certificate can vary from 1-3 hours, depending on your provider and how well it integrates with our systems. You can contact us for more details. We can also recommend our preferred EV SSL providers.

How efficient is Thrinacia Atlas when it comes to security and performance?

Thrinacia uses efficient compression, encryption and optimized content delivery with every subscription plan to ensure you get the best website performance and security.

Is Thrinacia Atlas for End Users (non-developers) or Technical Users (developers)?

Thrinacia is designed for both. It can accomodate non-developers (non-technical) or users with technical skills (web developers) quite easily as its very flexible solution.

Administration Panel for website allows non-developers (non-technical end users) to quickly setup/configure their crowdfunding website and start running their crowdfunding website/platform with campaigns.

On the other hand REST API with SFTP+GIT access for the front-end allows developers to integrate with the system or modify any core files for very advanced levels of customization.

Thrinacia is enterprise system that can scale to large workloads, that is fault tolerant and backed up as well as encrypted/secure.

Website experience is fully customizable and it can easily be used by both non developers (end users) or the people with technical skills such as web developers.

How do I start with Thrinacia Atlas once I subscribe?

You will be sent instructions in the email. You can start by reading our start tutorial here: https://www.thrinacia.com/blog/post/website-administration-panel which explains how to use Administration Panel to setup/configure your website.

Can I set per campaign transaction fees?

Yes, in addition to global transaction fee (applicable to all campaigns), Thrinacia Atlas also allows you to define per campaign transaction fee which then if set overrides the global value.

Below is screenshot showing the setting which needs to be enabled in Admin UI -> Portal Settings -> Campaign Settings.

percampaign

How would I get notifications about latest code releases?

Thrinacia offers RSS feeds for both Blog Articles and FAQ Entries on our main RSS feed page below.

https://www.thrinacia.com/rss

You can subscribe for example to our “Updates” RSS feed which contains major release announcements as per link below.

https://sedra.thrinacia.com/category/updates/feed

There are services which automatically poll the RSS feeds and can notify you via email for example once there are newly added feed items such as releases, updates and so on.

Does free 2 week trial have access to source code?

Free trial does not have access to the source code. For source code access you need to ensure you are on any paid plan such as Discover, Experiment, Build or Scale plan.

You can upgrade your free trial plan to paid plan at any time by creating a support ticket in our issue tracking system.

Do you provide inbound mail hosting services or mail inbox?

At this time Thrinacia does not provide inbound mail hosting services or the mail inbox. You can use any other mail hosting services such as the ones provided by GoDaddy or Google for example. There are many providers to choose from.

If you are paying Thrinacia Atlas subscriber we can add inbound MX records into your DNS zone if you are hosting the DNS zone with us. So if you choose to use Google for inbound mail we can add the appropriate MX records for you, just let us know to add them by opening support ticket.

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