How can we help you?
Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.
What are my options for changing aspects of the website that would be considered custom to my platform?
There are three options for custom work:
- If you are familiar with web development you can make the changes yourself and upload the edited files using SFTP.
- You can hire a third party do the design changes and have them upload the edited files using SFTP.
- You can hire Thrinacia to make the design changes, we will estimate the hours needed for any particular task and provide you with a quote. Please view this FAQ for further information on custom work.
Campaigns on my website will be accepting contributions from multiple countries, can I choose which currencies to accept?
Yes, you can choose to accept multiple currencies in the Administration Dashboard under Portal Settings in the Payment Settings tab.
As the website administrator am I able to set the administration fee percentage for all campaign contributions?
Yes, as the website administrator you can set the administration fee percentage to whatever amount you would like.
After I make my first monthly subscription payment will future payments automatically be withdrawn from my account?
The initial monthly payment will be withdrawn from your account on the day that you start the subscription. Future payments will automatically be withdrawn from your account on the same day of every month going forward.
Can the website be translated into another language?
Yes, you can translate the websites into a different language. For translating your website using Angular Translate you just need to create a folder inside the views/translation folder. This folder will contain all of your JSON data for translating into new language. Here is a full tutorial on how to accomplish this: Thrinacia Translation Using Angular Translate.
Can I use my own domain name that I have acquired from a domain registration service?
Yes, you can use your own domain name that you have purchased from a domain registration service, (GoDaddy, Hover, Register.com, etc.). Use of your own domain is included in the price for Experiment, Build and Scale plans.
This tutorial explains how to set up your own custom domain for your website: Custom Domain Portal.
How long does it take to gain access to my website once I have subscribed to a plan?
It takes between two and three hours for Thrinacia’s team to setup a new account and website.
How can I try out Thrinacia’s backend administration tools?
Try the free 7 day trial for the Experiment plan. If you don’t want to continue using Thrinacia, simply cancel before the trial ends and you won’t be charged. We will email you before your trial ends. Otherwise, you’ll pay $69.99/month for the subscription as long as your account is open. You can upgrade, downgrade, or cancel any time without penalty.
Still have questions?
Can’t find the answer you’re looking for? Our support team is here to help.
Contact Support