How can we help you?

When viewing our monthly subscription plans here: https://www.thrinacia.com/atlas/pricing

You may notice that there are additional websites included with specified plans. These additional websites will allow you to run multiple Crowdfunding websites if you choose to do so. Many clients are using an additional website, for example, to add a separate language. One website may be in English, while another site may be translated to French. There are many reasons why you can use an additional website.

Thrinacia by default uses ‘PST’ timezone. If you want to change your portal backend to another timezone simply create a support request in issue tracker and we will adjust it for you very quickly.

We are working on making this option accessible from the Web UI as well, however at present time you need to send support request for this to be adjusted.

Any paid plans above micro plan are supporting custom domains. You cannot add custom domain on Free Trial Plan or Micro Plan.

If you are on free trial Discover Plan or Micro Plan you can convert to Discover paid plan at any point and we can then setup your custom domain name.

Custom domain is the domain such as “yourwebsite.com” for example, which is pointed to crowdfunding plan or instance hosted on our end.

Custom fields allow you to define new input fields for either business or individual profile sections in the campaign setup steps.

Step 1. First define new custom fields using Web Administration UI as per following screenshot.

Step 2. Once the fields are saved, you will be able to see them on campaign setup step (under either business or individual profile sections) as per screenshots below.

In this example our custom field is called “Insurance Number” and appears under Business Profile section.

If you don’t require moderation and want newly created campaigns to be auto approved, please navigate to Administration Panel -> Portal Settings -> Website Settings. There is an option called “Auto Approve New Campaign”. Please make sure this option is selected and checked, then click button to Save Settings.

You can set a campaign percentage fee depending on the campaign’s raise mode by going to Admin Dashboard > Portal Settings > Campaign Settings.

Scroll down until you find “Campaign Raise Modes” like in the screenshot below. You can then set the percentage fees.

Note: If no value is set here then it will use the global “Transaction Fee” set in the “Payment Settings” or “Transaction Fee” set for specific campaign.

To make rewards required you will have to toggle on the setting “Make Rewards Required” which can be found in Admin Dashboard > Portal Settings > Campaign Settings.

Please note: When using the “Make Rewards Required” feature, this will only apply to the campaign creation steps.

If your site is just a grey screen the problem could be due to custom translation edits.

The translation files use JSON. If you have incorrect JSON format in any of your translation files then the site will show up as grey because the site can’t parse the JSON so it gives an error.
For example in this image the JSON file is missing a comma:

This causes the site to look like this:

That means your JSON isn’t correct and has errors. Check your translation files to make sure there are no JSON errors. While editting your JSON you can use a code editor like vscode which will alert you when your file has a JSON error. You can also use a service like https://jsonlint.com/ to validate your JSON.

Once all JSON errors are solved then your site will no longer be grey.