How Can I Troubleshoot My Payment Configuration?

Sometimes you may run into configuration issues with payment processing.

Please note that we do our best to help you with this including online help tutorials or assistance from our engineering team that can check or verify your payment configuration to ensure everything is correct.

Have you went over the following tutorial below on how to configure the main Stripe account for your website instance?

https://www.thrinacia.com/blog/post/how-to-setup-and-configure-your-stripe-account

Please make sure all the steps are followed in the above tutorial including creation of platform on Stripe.

Next, if you are planning to have project creator connect their stripe/bank account to campaign during campaign creation (like a kickstarter) for automatic distribution of funds, you will need to then follow the tutorial below.

https://www.thrinacia.com/blog/post/creating-a-campaign-and-connecting-your-stripe-account

Alternatively you can use “Direct Transaction” feature if you will not be having project creators connecting their accounts and all money will go into portal account only as per below and you may handle distribution of funds manually.

That means you only need to do the connection once at the portal level and funding step will be removed from campaign creation process.

https://www.thrinacia.com/blog/post/introducing-direct-transactions

Finally if you are seeing customers created but not charges then your issue may reside with charge modes. Thrinacia allows you to process payments in two charge modes.

1. Direct Charge Mode

2. Post Charge Mode

Defaults are for AoN type of campaign (All Or Nothing) that payments are processed in Post Charge Mode, and for KiA (Keep It All) type of campaigns that payments are processed in Direct Charge Mode.

These modes are configurable from the Administration Panel.

If you are indeed using AoN campaigns with Post Charges, then these should be tested as per tutorial below. Note that you will need to end campaign so it can be tested (for this please refer to “Test Post Processing” option).

Direct Charges do not require this as they are processed immediately.

https://www.thrinacia.com/blog/post/testing-pre-authorization-and-capturing-funds

If you are still experiencing problems with your Stripe configuration we will need to you to create a new support ticket on nexus.thrinacia.com and our team invited to your Stripe account temporarily (you can remove us later).

You can invite dev@thrinacia.com and our engineer can examine both your Stripe and your Website Configuration to ensure there are no issues.